Shipping & Returns

email us or phone:
905.893.1121 ext 2236
toll free 1.888.213.1121 ext. 2236
shop@mcmichael.com
 

Ontario orders, please allow 2-4 business days from date of shipment
Quebec orders, please allow 2-5 business days from date of shipment
Maritime Provinces (NB, NS, PEI) 4-8 business days from date of shipment
Newfoundland please allow 4-8 business days from date of shipment
Alberta, B.C., Saskatchewan, please allow 4-8 business days from date of shipment
Manitoba, please allow 4-6 business days from date of shipment
Yukon, Nunavit, and North West Territories, please allow 17-18 business days from date of shipment

U.S.A. orders please allow 4-6 weeks by ground, and 1-3 weeks by Air from date of shipment.

International Parcels and United States Parcels
For exact shipping quotes, or any questions, please email us

Customs fees and import duties are determined at customs. The recipient is responsible for payment. We have no control over these charges, and we cannot predict what the costs will be.
For International packages that are sent as a gift, it is a courtesy to let the recipient know they will be receiving a package from the McMichael Canadian Art Collection. All parcels are subject to be searched at customs. We are required by custom's authorities, to state the cost of the items on the customs forms of all packages. This includes gifts.

Easy Returns & Exchanges:

We hope you are delighted with your purchase from the McMichael Canadian Art Collection eShop.

If for any reason you are not completely satisfied, you may return non-sale merchandise with an original receipt up to 30 days from the purchase date for a full refund (less shipping costs and overweight surcharges, customs duties…) in the original shape/original box. Non-sale merchandise returned without a receipt or after 30 days from the date of purchase, and merchandise accompanied by a gift receipt shall be exchanged. All sale and special order purchases are final; no refunds or credits are available. Any/all available store credits will be issued at the then lowest selling price and are applicable towards store merchandise only.

All items must be in new condition with all tags attached and in the packaging. Worn items, personalized items and special orders are not returnable. No item is returnable after 30 days from purchase. If the package is refused, sent back as “return to sender” or the address provided is incomplete or incorrect the McMichael Canadian Art Collection eShop will recover this shipping cost prior to refunding. Therefore the customer will pay an additional shipping cost.


Please send all returns to the following address:

McMichael Canadian Art Collection - Gift Shop
Attention:eShop returns
10365 Islington Ave
Kleinburg, Ontario
L0J 1C0
Canada

Please feel free to contact us if you have any questions.
1.888.213.1121 ext 2236
905.893.1121 ext 2236

Please include shipping address, plus the items and quantities.

 

International shipping prices are quoted for surface mail. If you would like your parcel shipped Airmail please indicate this request in the comments section when you place your order. We will email you a shipping quote.

Please note that all International packages are subject to the customs fees and import duties of the country to which you have your order shipped.

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