RETURNS/EXCHANGES

Baby in Gear is dedicated to customer satisfaction: if you’re not happy, we’re not happy. That's why we have a 100% satisfaction guarantee on all products purchased at Baby in Gear.

The following return and exchange process has been created for your complete satisfaction:

Return item within 7 days for a complete refund (less shipping costs), exchange, or store credit
1. This applies only to returnable items*
2. Free shipping offer will be subtracted from the refund
Shipping charges will apply to exchanges

We do not accept returns after 7 days from receipt of purchase, nor can we accept returns on sale or clearance items. Please allow up to two billing cycles to see your credit on your statement. If you are returning a gift, we’ll mail you a Baby in Gear gift card.

To return or exchange your merchandise, please contact us at customerservice@babyingear.com, toll-free at t 1-877-LIL-GEAR (1-877-545-4327), or locally at 905-841-2223, Monday – Saturday 10am - 6pm, and Sunday from 12pm - 5pm E.S.T. We will issue you a Return Authorization Number (RAN) and the necessary Baby in Gear Return/Exchange form.

Please ensure the following are provided with your return:

Include the original sales receipt with the RAN written on it
Baby in Gear Return/Exchange form
Merchandise must be repacked in its original packaging
Include any warranty cards and or manuals included in the original packaging
Merchandise must retain all tags and must be in NEW and UNUSED re-saleable condition
Merchandise must also come from a non-smoking environment

*Non-Returnable Items:
For health and hygienic reasons, Baby in Gear is unable to accept returns on some products. These products include but are not limited to: potty seats, nursing bras, nursing pads, nursing pillows, teethers, feeding accessories, bottles, thermometers, and bath care and lotions. In addition, we do not accept returns on sale or personalized items.

Cancellations:
If you have decided to cancel an order, please contact us as soon as possible. Orders that are cancelled prior to shipping will be fully refunded. If you cancel an order after we have already packaged it, but before it has been shipped, you will be charged a re-stocking fee of 15% of the value of the item(s) that have been cancelled. Once an order has been shipped, it must be considered a return. As such, please follow the return policy as outlined above.

There are no cancellations on custom and special orders.